FAQ
Questions fréquentes
DIVINE répond à vos questions. Si toutefois cela ne répond pas à votre demande, contactez-nous.
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The art of perfumery
Eau de Cologne, eau de toilette, eau de parfum, perfume extract … what’s the difference?
These different names correspond to different concentrations of perfume extract, the more the product is concentrated, the… -
The art of perfumery
Is there alcohol in all perfumes?
Alcohol is chosen in the composition of perfumes for its neutral side, and its diffusion: it allows… -
The art of perfumery
A quality perfume contains only natural raw materials ?
NO ! As painting, perfumery is an art that is made up of a range of materials… -
The art of perfumery
What is an olfactory family?
We classify perfumes in what we call olfactory families according to the notes that compose them. These… -
The art of perfumery
What do you mean by top notes, heart notes, and base notes?
In perfumery, we speak of notes for the constitution and the description of a perfume, the notes… -
Preserving my perfume
What is the lifetime of a Divine fragrance?
The lifetime of a perfume varies between 3 and 5 years for an open bottle and kept… -
Preserving my perfume
Is there a risk to my health if my perfume is exceeded?
Our perfumes are mostly based on alcohol; which is the better antiseptic for health, so there is… -
Preserving my perfume
How do I know if my perfume is outdated?
Do you have a doubt about a perfume that you have had for many years? Two ways… -
Preserving my perfume
How to keep my perfume longer? The mistakes not to do!
The worst enemies for perfume are temperature shocks, light, humidity, and especially air! The best way to… -
My perfume and me
How and where to apply his scent?
Our perfume is our identity, it’s us. It allows us to feel more alive and more attractive… -
My perfume and me
Perfume and sun?
For several years, popular ideas have made us think that perfume and sun do not mix well…. -
My perfume and me
Should I put more perfume to smell longer and / or for a more powerful wake?
No it has nothing to do with the amount of perfume applied, but with the way you… -
My perfume and me
I bought the same perfume as a friend but I do not find the same scent on me at all, why?
You fell in love with a perfume on a loved one and wanted to buy it for… -
My perfume and me
Why do not I smell my own perfume anymore ?
You have a perfume for some time now and you realize that you do not feel it… -
My Divine products
Rather splash or spray?
At Divine we leave you to choose your perfume preference: spray or splash with your fingers or… -
My Divine products
I received a pipette and a funnel with my bottle, why?
You have found a funnel and pipette along with your bottle or spray? These tools allow you… -
My Divine products
How to refill my Divine bottles?
At Divine, all of our bottles splash resources, travel sprays and roll-on are unscrewable and refillable. In… -
My Divine products
Screw pump for men, how to use it?
The resource bottle DIVINE for men dresses with a screw pump for a more airy fragrance. It… -
My Divine products
Divine bulb spray, how to use it?
Ritual gesture, suspended time… With a delicate hand, slowly, very slowly, a woman sure of her lays… -
My Divine products
The roll-on, what is it?
Want to perfume yourself discreetly and smell your perfume only on you? Ideal for a more intimate… -
My Divine products
The 9ml bag spray?
Voyage, voyage… With this 9ml bag spray, your favorite creation will be able to accompany you everywhere!… -
My Divine services
Where to find my Divine perfumes ?
In France, Divine fragrances are sold exclusively in our own showrooms. We hope to bring you a… -
My Divine services
What services are available in the showrooms?
L’INSTANT DIVINE : our tailor-made services: A PERSONALIZED PERFUME CONSULTATION “Perfume is also the work of those… -
My Divine account on divine.fr
Why create my Divine account?
Creating your Divine account on our website allows you to: Track your order in real time from… -
My Divine account on divine.fr
What information can I find on my Divine account?
If you already have your Divine account, go to the “My Account” section at the top right… -
My Divine account on divine.fr
I forgot my password ?
If you already have your Divine account, go to the “My Account” section at the top right… -
My Divine account on divine.fr
How to modify my personal data?
If you already have your Divine account, go to the “My Account” section at the top right… -
My order and my purchases
I would like to change my cart or check what I have put in it – how to do?
You can return to your cart and modify it at any time by clicking on MY PURCHASES… -
My order and my purchases
How to order a product online?
To order products online, first log in to your Divine account or if you don’t have one… -
My order and my purchases
I prefer to order by phone or mail?
To order products by correspondence, you have two options: – Go download your paper order form in… -
My order and my purchases
I changed my mind, I no longer want the product that I ordered and paid?
If you ordered and paid for a product but you realize that you have made a mistake,… -
My payment
What are the possible means of payment?
We accept the following payment methods: VISA, MASTERCARD, AMEX and also credit transfers and checks (only for… -
My payment
Is the payment secured ?
You can pay your purchases on divine.fr with confidence thanks to our secure payment tool. When paying,… -
My delivery and my order tracking
Returns, exchanges and refunds – how to return / exchange my product?
If the product(s) in your package doesn’t match your order or you wish to exchange it. This… -
My delivery and my order tracking
This is not the product I ordered?
If the product(s) in your package doesn’t match your order. Don’t hesitate to contact us on +33… -
My delivery and my order tracking
My package is damaged and my perfume too?
If your package is damaged and the perfume broken inside. Thank you for taking pictures of the… -
My delivery and my order tracking
My package has still not been delivered despite the indicated deadline?
If your package has not been delivered within the specified time and your account information is not… -
My delivery and my order tracking
Where’s my package ?
Once your order has been prepared and sent, a package number will be sent to you by… -
My delivery and my order tracking
What are the delivery zones and deadlines?
Delivery in France With Chronospot you are delivered in 24h whatever your address With DPD, find below… -
My delivery and my order tracking
What are the different delivery methods and prices?
Due to our activity in perfumery which are alcohol-based hazardous materials, we are obliged to follow very…
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